[cw-discuss] Support during demo eval?

[Mark Knecht]

On Fri, Mar 28, 2008 at 9:29 AM, Jeremy White <jwhite at codeweavers.com> wrote:
> That's tricky.
>
>  The only place we guarantee support is in the ticket system;

I understand.

>  the idea is that our customers have to come first.

If you offer a demo for free it seems to me that you want to consider
those kind folks as customers, at least for those 7 days, if for no
other reason than to build good will. The down side is you get stuck
with tickets that go nowhere, but maybe you can weed those out
automatically if those folks don't license.


>
>  However, you can often get help by emailing here, or
>  by hanging out on #crossover on Freenode.
>
>  We're looking into putting up a forum system to replace
>  this mailing list, but haven't really gotten there yet.
>

;-) What's all this interest in forums from Wine folks lately? ;-)

>  Cheers,
>
>  Jeremy
>
>
>
>  Mark Knecht wrote:
>  > Hi,
>  >    I want to check as to what's the right way to get support during
>  > the eval period on CXGames? I've sent a message to this list but
>  > realize from the old days that the only official support is through
>  > the ticket system. However the ticket system doesn't want to let me
>  > file a ticket as I'm not officially a customer yet.
>  >
>  >    If possible please respond with some info on the right way to ask
>  > questions while I'm looking at CXGames.
>  >
>  > Thanks,
>  > Mark
>  >
>
>
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