[cw-discuss] a messed up application entry

[Jeremy White]

Hi Janusz,

> 
> "Bugs" and "Known Issues" are empty, despite the fact that there is a
> ticket # 116862 pending since 10th March.

Sure; the compatibility center is meant as a community site, which
means it's a place that anyone outside of CodeWeavers can use to
gather and record information.

Since no one has put in any information, there is no information there.

Just so we're clear:  if it's not an application supported by CodeWeavers,
we don't monitor, control, or enter data - it's all community based.

> 
> Morover, although the last mesage of 30th March says
> 
>         I've entered a bug report for this issue and asked a developer
>         to take a look to see whats going on.
> 
> there was no follow up to it.
> 
> So, what is your policy?

Our official support policy is here:
  http://www.codeweavers.com/support/faq/

The key point would be this:
  Level 3 · Standard Customer Support. Anyone who purchases CrossOver Mac or CrossOver Linux Standard qualifies
  for this more limited level of support. Level 3 support includes fixes for installation issues or major show
  stopping issues with any of our  supported applications  running on any of our tested distributions.
  Level 3 support is much more limited than Level 2, and you should not expect a rapid or complete response to
  anything but the most serious problems.


Following the trail on the issue you're having with the audio tab
in winecfg, I do see that a developer has worked on the issue,
believes it may be fixed, and that the fix would be in 6.2.

Thus, as we went to beta and/or production of 6.2,
(i.e. had a build that would fix that issue), Steven would
send you an email asking you to retest with 6.2.

Cheers,

Jeremy