[cw-discuss] Word / Excel frozen on start up, rebooted bottle, no dice

[Carl-Daniel Hailfinger]

On 20.07.2007 21:13, Immanuel CRC Office wrote:
> Kelly Sauke wrote:
>> This sounds like my ticket 121766 which apparently closed because I
>> didn't respond.  Sorry about that.  Immanuel, is it the wine-pthread
>> process that is uninterruptable?  I've noticed that it most often
>> happens after I suspend my laptop and wake it back up.  Off a fresh
>> boot, it doesn't seem to happen.
> 
> No, for me it's the WINWORD.EXE process that is uninterruptable.

I'm assuming you run Crossover under Linux.
If a process stays uninterruptible and it doesn't access any network
shares or removed USB disks, you either have a hardware problem
(unlikely) or you hit a kernel bug. Crossover may be able to trigger
that bug, but by definition, a kernel bug is a kernel bug and working
around it in Crossover may not work.
There are two things you can do:
* Try to get a backtrace from the uninterruptible processes and
  take that backtrace to your Linux vendor as a kernel bug. This
  is likely to get the bug fixed after some time. As root, issue
  the following commands (please note the space between 1 and >):
echo 1 >/proc/sys/kernel/sysrq
echo p >/proc/sysrq-trigger
echo t >/proc/sysrq-trigger
dmesg -s524288 >backtrace.txt
  and give backtrace.txt to you Linux vendor and/or attach it
  to your ticket. However, a Linux kernel expert has to look at
  it.
* Reboot and hope it won't happen again. Note: The reboot may
  hang at some point due to the uninterruptible process.

I have debugged quite a few of these uninterruptible processes
in the past and while it is not pretty, the backtrace often
reveals the underlying problem very fast.

Regards,
Carl-Daniel