[cw-discuss] Please fix Quicken 2007 on CXO 6.0

[Dennis Connor]

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You are right I was somewhat unreasonable and, I would add, unfair.

I was wrong and I apologize to Jeremy and Steve.

I thought Jeremy's response to me was quite reasoned on the other hand
and made me see that I was out of line.

I was not diligent in that I really did not take the time to understand
that Quicken 2007 was not fully supported as it's “bronze”  designation
spells out – I simply saw it was supported and assumed that meant I
would get the same level of functionality as I got with Quicken 2004 on
CXO 5.0. - strike one

Also my support requests were answered promptly after the weekend
 – strike two

And last Jeremy and Steve both made it clear that I could get a refund
 - strike three.

I was disappointed and frustrated after having such great results from
CXO 5.0 with not only Quicken 2004 but with unsupported Turbo Tax and
ended up  blaming the messenger when I went to CXO 6.0 and ended up with
nothing.

The big ticket item for me is being able to automatically schedule
updates from my financial institutions – I am looking into some work a
rounds based on several suggestions I have received.

CXO does a great job in an impossible environment. I am hoping Quicken
2007 will eventually get to where it will do automatic updates so I can
get it back on my SuSE machine.







Robert Smits wrote:
> On Monday 12 February 2007 18:20, Dennis Connor wrote:
>> When will Quicken 2007 be fixed in CXO 6.0
>>
>> Here is my sad tale and I might add that I am a little upset as well.
>>
>> I originally purchased CXO 5.0 to run Quicken 2004  and MS Office 2000.
>> I was a very pleased with the results.
> 
>> Well Intuit informed Quicken 2004 folks it would be unsupported
>> beginning in April of this year and we 2004 users would have to upgrade
>> to Quicken 2007.
>>
>> But not to worry CXO 6.0 supports Quicken 2007 - well not exactly.
> 
>> So basically I paid for CXO 6.0 and have nothing to show for it.
>>
>> And to add insult to injury CXO Support never even answered my email and
>> we're sorry.
>>
>> I just think if you say Quicken 2007 is supported on CXO 6.0 you should
>> fix it so it at least works as well as Quicken did on CXO 5.0
> 
> I must say that I think you're being quite unreasonable in your reaction.
> 
> It wasn't Crossover Office that decided to stop supporting Quicken 2004, it 
> was Intuit. And it wasn't Crossover Office that decided to stop using Quicken 
> 2004, it was your financial institution. And your Quicken 2004 program itself 
> will still work just fine under CO, except that your financial institution no 
> longer supports to it. 
> 
> And even though CO is working on adding a new program, Quicken 2007, to CO, 
> you're complaining because it's not done already!
> 
> I can still use CO to run Quicken 2002 on my computer. No, I don't try to 
> connect to a financial institution online with it. I have GnuCash. Programs 
> like CO should be used to transition from crappy Windows programs to 
> alternatives that don't try to hold you up every year or two for a "new" 
> version. Some that are freely available include KMyMoney and GnuCash. Both of 
> them can import Quicken files.
> 
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