[cw-discuss] Please fix Quicken 2007 on CXO 6.0

[Jeremy White]

Hi Dennis,

Dennis Connor wrote:
> When will Quicken 2007 be fixed in CXO 6.0

We put a lot of work into Quicken 2007 in the 6.0 development cycle,
but were unable to make it work as well as we would have liked.

Quicken 2007 represents a change by Intuit, and is sufficiently
different that it behaves completely different from earlier
versions of Quicken.

We tried to capture that honestly in our changelog, here:
  http://www.codeweavers.com/products/cxoffice/change_log/
    "Improved installation of Quicken. All versions but Quicken 2007 should be usable now.
    Quicken 2007 is partially usable but has some issues with rendering and online integration"

If I look at our compatibility center entry for Quicken here:
  http://www.codeweavers.com/compatibility/browse/name/?app_id=2634;admin=1
We have it listed as 'Bronze', which is defined as

  "The bronze is awarded to applications that install and run, and that can accomplish
    some portion of their fundamental mission. However, bronze applications generally
    have enough bugs that we recommend that our customers not depend on their functionality."

It goes on to say:

  "The most important aspect of a bronze application is that CodeWeavers makes a firm commitment
    to bring all bronze applications to the silver level in future releases of CrossOver."

and that remains true; we are very interested in making Quicken 2007 run well,
it's simply a great deal of hard work.

> 
> So basically I paid for CXO 6.0 and have nothing to show for it.

We offer a money back guarantee; please feel free to write
to store at codeweavers.com to request one.


> 
> And to add insult to injury CXO Support never even answered my email and
> we're sorry.

We answer each and every email we are sent and each and every ticket
that is submitted, unless there is some error.  You submitted a ticket to us
on Friday night at 5:41 pm, which is after our working hours, and another one
last night at 8:20.   Monday's are hard for us; we don't usually get clear of
the weekend backlog until Tuesday or Wednesday.

Our average response to tickets varies by the level of support.
For level 2 tickets, we average about 15 'business hours' (we defined a
'business day' as being 16 hours long), just under a day.  For level 3,
your level, we average about 40 'business hours' (e.g. ~ 2.5 days).

I am very proud of our support team; I feel that they do remarkable work.
I'm sorry you did not feel that it was adequate.

> 
> I just think if you say Quicken 2007 is supported on CXO 6.0 you should
> fix it so it at least works as well as Quicken did on CXO 5.0

I'm sorry that we gave you the impression that it was
well supported; it is always our intent to be as forthright and
honest as we can be.

Now Quicken 2007 is important to us, and we hope to improve it in the
future.  It's problems remain challenging, however, so I don't wish
to promise any particular result.

Cheers,

Jeremy White
CEO
CodeWeavers